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SAP Knowledge Base Article - PublicSymptom
In Cloud for customer ticket and consignment process on what basis the S4 backend determines the plants
Environment
SAP Cloud For Customer
SAP S4HANA
Cause
In S4 IDoc this can be checked that Plants are get determined on the combination of service org, service tech, service team
Resolution
This can be checked in S4hana backend within the below class and method.
Class CL_COD_SERVICE_CONFIRMATION
Method DETERMINE_PLANT_FROM_CUST
Keywords
Tickets , Plant determination , S4hana consignment , idocs , KBA , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , Problem
Product
SAP Cloud for Customer core applications all versions
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