SAP Knowledge Base Article - Preview

3571182 - Unable to Edit Internal Memo/SMS in Mobile Application

Symptom

  • The issue arises when maintaining any Internal Memo/SMS at ticket using the mobile application.
  • The recent Internal Memo/SMS cannot be edited in the mobile application.


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Environment

Service Request Processing

Keywords

Unable to edit, internal memos, mobile application, timeline functionality, read-only, interactions, enable internal memos, tickets, SMS, reply e-mail , KBA , LOD-CRM-SRP , Service Request Processing , Known Error

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