3571235 - Working With Shared Mailbox In Server Side Integration Shows Inconsistencies

Symptom

After clicking on 'Save item' in the SAP Cloud for Customer add-in and sending an email from the shared mailbox the email will only appear in C4C system after going to the send folder of the shared mailbox and opening the SAP Cloud for Customer add-in again.

Environment

SAP Cloud for Customer

Resolution

The usage of shared mailboxes in the SCC integration scenario is not officially supported. Here's some info for reference.

Influence portal

Outlook Server side Integration - Make usage of shared mailboxes
E-Mail reference from shared Outlook mailbox

KBA

KBA 2943457 - Error: "You cannot perform this action. Add-ins are not supported in this folder" When You Open The Server-Side Outlook Add-In In A Shared Mailbox
KBA 3364240 - You Are a “Shared Mailbox User” and the Outlook Server Side Panel Disappears in the Shared Calendar for You

Keywords

Save; item; Groupware; Server side; Outlook; add-in; send; email; shared mailbox; folder; SSI , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Product Enhancement

Product

SAP Cloud for Customer core applications 2502