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SAP Knowledge Base Article - PreviewSymptom
After clicking on 'Save item' in the SAP Cloud for Customer add-in and sending an email from the shared mailbox the email will only appear in C4C system after going to the send folder of the shared mailbox and opening the SAP Cloud for Customer add-in again.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications 2502
Keywords
Save; item; Groupware; Server side; Outlook; add-in; send; email; shared mailbox; folder; SSI , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Product Enhancement
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