Symptom
After clicking on 'Save item' in the SAP Cloud for Customer add-in and sending an email from the shared mailbox the email will only appear in C4C system after going to the send folder of the shared mailbox and opening the SAP Cloud for Customer add-in again.
Environment
SAP Cloud for Customer
Resolution
The usage of shared mailboxes in the SCC integration scenario is not officially supported. Here's some info for reference.
Influence portal
- Outlook Server side Integration - Make usage of shared mailboxes
- E-Mail reference from shared Outlook mailbox
KBA
Keywords
Save; item; Groupware; Server side; Outlook; add-in; send; email; shared mailbox; folder; SSI , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Product Enhancement
Product
SAP Cloud for Customer core applications 2502