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SAP Knowledge Base Article - PreviewSymptom
- Branding template in the email context is not functioning as expected.
- When a branding template is selected and text is added into the email from the case timeline, the text is not sent.
- Only the branding template is visible and the recipient does not see the email context.
- Administrators need guidance on how to create a branding template in SAP Service Cloud and upload a custom HTML file.
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Environment
- SAP Service Cloud Version 2 1.0
- SAP Sales Cloud Version 2 1.0
Keywords
Branding Template, Email Templates, HTML Template, Custom Email, SAP Service Cloud, SAP Sales Cloud, Email Formatting , KBA , CEC-CRM-TMP , Templates for SAP Sales/Service Cloud , Problem
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