SAP Knowledge Base Article - Preview

3571393 - Restrictions in Changing Subscription Status for DOI in SAP Customer Data Cloud

Symptom

  • The issue arises when trying to change the subscription status from pending to confirmed in SAP Customer Data Cloud.
  • The status change is attempted via the API, but the status remains unaltered.
  • The problem persists despite trying with externally verified status and sending status as confirmed.


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Environment

  • SAP Customer Data Cloud
  • Core REST API
  • Server SDKs (JWT / PHP / Java)

Product

SAP Customer Data Cloud all versions

Keywords

SAP Customer Data Cloud, subscription status, confirmed, pending, API, restrictions, double opt-in, accounts.importLiteAccount, isExternallyVerified. , KBA , CEC-PRO-API , Core REST API & Server SDKs (JWT / PHP / Java) , Problem

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