3571454 - Overall Form Rating was not overridden with the Calculated Form Rating in Performance Form Summary section on form route.

The Overall Form Rating was not overridden by the Calculated Form Rating in the Performance Form Summary section upon form routing, despite the "Allow Override of Unrated Manual Rating" option being selected.

SAP SuccessFactors Performance & Goals

• Ensure that the "Allow Override of Unrated Manual Rating" option is enabled in the Summary section of the Form Template configuration.
• Launch a form based on this template and have the user input the item ratings. This will trigger the generation of the calculated form rating.
• After the form is routed to the next step, observe that the Overall Form Rating (Manual Rating) does not reflect the calculated rating and remains marked as "unrated."

The issue occurs when the performance item rating scale (configured in Matrix Grid Rating Scale) in the Performance-Potential Summary section is identical to the rating scale in the Summary section (configured in Manage Template > General Setting).

A permanent fix is scheduled to be included in the b2505 (1H 2025) release.

As a temporary workaround, you can resolve the issue by updating the Performance Item Rating Scale within the Matrix Grid Rating Scales, either by adding or reducing one score level so that the Matrix Grid Rating scale (Performance Scale) is not same as the Rating Scale configured in the General Setting in Manage Template.

Summary Section | SAP Help Portal

SAP SuccessFactors, Performance & Goals, Allow Override of Unrated Manual Rating , Matrix Grid Rating Scales same as Summary scale, b2505 release, override-unrated,  PMU-24310  , KBA , LOD-SF-PM-FF , Form Features, RTE, Spell Check, Legal Scan, Print , Known Error