SAP Knowledge Base Article - Public

3571487 - Compliance form fields are blank for candidate with 404 error in Browser Developer Tool - Onboarding

Symptom

  • Several fields are blank in compliance forms e.g. First/Last Name, SSN, Address, etc.
  • Example affected compliance forms:
    • Georgia State Withholding Form G-4
    • Voluntary Self-Identification of Veteran Status
    • Voluntary Self-Identification of Disability
  • If check Browser Developer Tool, see "404 page not found" error in Console/Network.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Log into or proxy as the candidate
  2. Open complete compliance form task
  3. See several mandatory fields as empty
  4. Check Browser Developer Tool > Console/Network > see "404 page not found" error

Cause

Field "suffix" is not enabled in Manage Business Configuration > personalInfo.

  • (For SAP Support only) Backend log: Invalid property names: PerPersonal/suffixNav.
    (check internal memo for detailed logs)

Resolution

  1. Go to Manage Business Configuration > personalInfo > enable field "suffix"
  2. Go to OData API Metadata Refresh and Export > refresh OData
  3. Check the form behavior again

See Also

3299710 - Compliance Tasks have blank or missing field - Onboarding - SAP for Me

Keywords

SAP SuccessFactors Onboarding, Compliance Forms, blank, empty, Manage Business Configuration, PerPersonal/suffixNav , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

Product

SAP SuccessFactors Onboarding all versions