SAP Knowledge Base Article - Public

3571555 - Incorrect Item Type When using Paste function in Sales Quote/Sales Order

Symptom

Incorrect Item Type value is entered in the Item Type filed of Product in Sales Quote/Sales Order when you use Paste functionality.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center
  2. Go to the Sales Quotes/Sales Orders work center view
  3. Open a Sales Quote/Sales Order
  4. Go to the Products facet
  5. Click the Paste icon
  6. Copy some values from the supported data, such as Excel (e.g. You copy the Item Type: XYZ)
  7. Paste the values
  8. Check the Item Type field

Result: The value of Item Type is ABC.

Cause

  • Item Type ABC is set as a default value in Code List Restrictions, so the default value is entered regardless the value is copied and pasted.
  • This is the standard behavior of the system.

Resolution

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

An alternative option may be to check the corresponding SAP Customer Influence Site to submit an idea:

See Also

KBA 3475641 - Functionality Currently not Available.

Keywords

copy, paste, product, item type, sales quote, sales order, different, other, excel , KBA , LOD-CRM-PRO , Products , LOD-LE-CQP-CO , Lean Sales Orders , LOD-LE-CQP , Customer Quote Processing , Problem

Product

SAP Cloud for Customer core applications all versions