SAP Knowledge Base Article - Preview

3571769 - Learning only users unable to launch courses via the ILX (We couldn't log you in)

Symptom

After successfully accessing the system, Learning only users get the "We couldn't log you in" error when trying to launch any course in the new Learning home page (ILX).

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

SAP SuccessFactors Learning

Product

SAP SuccessFactors Learning all versions

Keywords

learning, only, external, user, new, experience, home, page, error, access, launch, item, course, issue, problem, We couldn't log you in, cannot, can't, open, ilx , KBA , LOD-SF-LMS-ILX , Integrated Learning Experience , LOD-SF-LMS-ITE , Items , LOD-SF-LMS-USR , User Entity , LOD-SF-LMS-IAS , LMS IAS Integration for External User , LOD-SF-LMS-EXT , Sites and External Users , LOD-SF-LMS , Learning Management System , Problem

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