3571769 - Learning only users unable to launch courses via the ILX (We couldn't log you in)

After successfully accessing the system, Learning only users get the "We couldn't log you in" error when trying to launch any course in the new Learning home page (ILX).

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SAP SuccessFactors Learning

1. Log in as a Learning only user >
2. Attempt to launch a training course in the ILX >
3. Observe the error message indicating that the user couldn't be logged in.

This is caused by the "wrapNativeDeeplinksWithBizXURL" configuration line being set to "true" in the "BIZX" configuration area.

1. Learning Administration >
2. System Administration > Configuration > System Configuration > BIZX >
3. Locate the "wrapNativeDeeplinksWithBizXURL" setting >
4. Change the value to "false" > Click "Apply Changes" >
5. If the error persists after updating it, clear the browser's cache and cookies.

New Learning Home Page Overview

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