SAP Knowledge Base Article - Public

3571825 - User Preferences Revert to Default Upon User Reactivation in SAP Analytics Cloud

Symptom

  • In SAP Analytics Cloud (SAC), when a user is deactivated and then reactivated, the user's preferences revert back to default values.
  • This issue is observed when changes are made to the user's preferences, the user is deactivated, and then reactivated. Upon reactivation, the user's preferences are found to have reverted to default settings.

Environment

SAP Analytics Cloud
FPA 2024.21.14 

Reproducing the Issue

  1. Log in to SAC as a user.
  2. Navigate to User Preferences and make changes to the settings.
  3. Deactivate the user.
  4. Reactivate the user.
  5. Log in as the user again and observe that the user preferences have reverted to default settings.

Cause

Product Bug

Resolution

The issue is fixed in FPA version 2025.01 as part of 2025 QRC 1

See Also

Keywords

SAP Analytics Cloud, User Preferences, Deactivation, Reactivation, Default Settings, SAC Administration, revert, maintain , KBA , LOD-ANA-ADM , SAC Administration , Problem

Product

SAP Analytics Cloud all versions