SAP Knowledge Base Article - Preview

3571838 - Catalog Attribute changes are not shown under the Object Change History in Phone, Chat, and In-Person Interactions

Symptom

  • The Catalog is not available as an attribute to track changes.
  • This issue affects three objects: Phone, Chat, and In-Person interactions.
  • Users cannot verify if changes were made to the Catalog within these interactions, leading to a loss of important information.


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0 

Keywords

Catalog, Object Change History, Phone Interaction, Chat Interaction, In-Person Interaction, Change Tracking, SAP Service Cloud, SAP Sales Cloud , KBA , CEC-CRM-SCA , Service Catalog for SAP Sales/Service Cloud , CEC-CRM-PH , Phone Calls for SAP Sales/Service Cloud , Problem

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