SAP Knowledge Base Article - Preview

3571906 - Overview of the SAP_INTERNAL_HANA_SUPPORT role in the context of SAP HANA database

Symptom

  • For detailed / special error analysis (deeper investigation), SAP Support (Technical Support / Development Support) can request extended SAP HANA database access from customers to their systems.
  • Customers are reluctant / refuse to grant authorization because they are afraid of providing access to sensitive data.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

SAP HANA, platform edition

Product

SAP HANA, platform edition all versions

Keywords

SAP, HANA, db, database, role, SAP_INTERNAL_HANA_SUPPORT , KBA , HAN-DB-SEC , SAP HANA Security & User Management , HAN-DB , SAP HANA Database , HAN-DB-MON , SAP HANA Monitoring , How To

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