3571921 - Error "Serial numbers count is not equal to delivery quantity for item" when Undo Release for Outbound Delivery

When attempting to undo release for an Outbound Delivery, following error message occurs:

"Serial numbers count is not equal to delivery quantity for XXX item YYY" (XXX represents for the Delivery Outbound ID, YYY represents for the line ID).

SAP Business ByDesign

1. Navigate to Outbound Logistics work center.
2. Select Outbound Deliveries view.
3. Search for Outbound Delivery ID XXX.
4. Select the row.
5. Click on Action button and choose Undo Release.
6. The aforementioned error message will appear.

Check the master data of the material for line item YYY, the Serial Number Profile of it is 'Mandatory on all Logistics & Production Processes' now.

However, if check from the Changes tab, notice that the Serial Number Profile of it was 'No Serial Number Assignment' when the Outbound Delivery got released. Then it has been changed to 'Mandatory on all Logistics & Production Processes'. After that time, it's not allowed to perform undo Released for this Outbound Delivery.

To resolve this issue, follow the below steps to change the Serial Number Profile back to 'No Serial Number Assignment'.

1. Go to Product Portfolio work center.
2. Navigate to Product view.
3. Search for the desired product ID.
4. Click on Edit button.
5. Click on View All button.
6. Under General tab, find field 'Serial Number Profile '.
7. Change the value to ' No Serial Number Assignment'.

Once done the above actions, the Outbound Delivery can be undo released.

Outbound Delivery, Serial Numbers, Undo Release, Delivery Quantity, Line , KBA , AP-ODP-OD , Outbound Delivery , Problem