SAP Knowledge Base Article - Public

3571992 - Erroneous Product Integration

Symptom

Error During Material / Product Replication from SAP S4HANA to SAP Sales & Service Cloud Version 2

Environment

SAP Sales & Service Cloud Version2 Integration with SAP S4HANA

Reproducing the Issue

  1. Replicate a Material from S4HANA
  2. Go to message monitoring in V2
  3. Check the failed message and navigate to error log "Sales Organization missing.\",\"code\":\"sap.crm.md.service.productService.productMessage.salesOrgOfSalesDistributionChainMissing"

Cause

"salesOrganisationDisplayId" is missing in the node "salesDistributionChains"

Resolution

Check why the Sales Org details are not sent from SAP S4HANA and ensure the details are sent. Sales Org information is crucial in the Material Sales Data.

Keywords

"sap.crm.md.service.productService.productMessage.salesOrgOfSalesDistributionChainMissing" , KBA , CEC-CRM-INT , Integration for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0