3572077 - Completed Contract has a Customer Contract Invoice Request Which Remains 'Partially Blocked'

Contract ABC and all the items within have been processed however its associated customer contract invoice request has the status 'Partially Blocked'.

(Where ABC is a sample contract ID).

SAP Business ByDesign

1. Go to work centre: Sales Orders.
2. Select the view: Contracts.
3. Search All Contracts: ABC.
4. Contract has the status 'Completed'.
5. Select the contract then Edit, View All.
6. The warning "Document blocked for invoicing" is displayed.
7. Go to the Pricing and Invoicing tab, then the Invoicing subtab.
8. There is an invoice block maintained.
9. Now go to the Items tab.

Here it can be seen some line items' invoicing and fulfilment have been 'Finished', whereas the others have a cancellation reason maintained with 'Cancel Pending Invoice Requests' selected, therefore the expectation is that the customer contract invoice request is 'Processed' as all items have been processed.

1. Go to work centre: Customer Invoicing.
2. Select view: Invoice Requests.
3. Search All Invoice Requests: ABC.

Here it can be seen that Customer Contract Invoice Request ABC has the status 'Partially Blocked'.

A number of items were invoiced before an invoice block was maintained after which the remaining items were cancelled, effectively completing the contract. As the contract is now completed, no further changes can be made to the contract's invoice block and the customer contract invoice request will remain as 'Partially Blocked'.

This is the expected system behaviour.

Invoice Request, Partially Blocked, Completed, Contract, Invoice Block, Contract Termination, Invoice Request Update, Customer Invoicing, Contract IDs , KBA , SRD-CRM-INV , Customer Invoicing , Problem