3572148 - The "Department" field is not available as a Condition when creating a Workflow rule for object "Contact"

Symptom

You are trying to create a workflow rule for Contact (or custom) where the field you are trying to reference is the "Department" field under the Contact view.

However, in step 2 (Defining Conditions), there is no option to select the "Department" field as a parameter condition.

Environment

SAP Cloud for Customer

Reproducing the Issue

Go to Administrator WC > Workflow Rules
Click New
Enter basic data and select business object "Contact" or whatever custom view you want to use, and set the timing per requirements
In step 2, add a new condition group (at this point, the expectation is to see the "Department" in the dropdown list as a condition), but such option is not available for selection

Cause

Currently, the "Department" the field is not available to be used as condition in the Workflow Rule.

Resolution

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

An alternative option may be to check the corresponding SAP Customer Influence Site to submit an idea:

- - SAP Sales Cloud
  - SAP Service Cloud

As a workaround, you may also create conditions using custom (adapted) field:

Set up any custom fields first, before you create your workflow rules
See "SAP Cloud for Customer Extension Guide", for more details

Keywords

KBA , LOD-CRM-WKF , Workflow , LOD-CRM-CON , Contact , Problem

Product

SAP Cloud for Customer core applications 2502