3572299 - Dunning Generating a Reminder Letter Instead of a Dunning Letter

You have executed the Dunning Run. A Dunning Proposal with Dunning Level 1 was created. However the system generates Reminder Letter instead of a Dunning Letter.

SAP Business byDesign

1. Go to the Receivables Work Center.
2. Go to the Dunning View.
3. Select a Dunning ID with In Preparation status.
4. Click on Preview button and select Dunning Letter.
5. You will see that a Reminder Letter is being generated despite the Dunning Level is 1 and not "0" for Reminder Letter.

A database inconsistency is selecting the incorrect template.

If you already checked already KBA 2918177 - https://me.sap.com/notes/2918177 

Dunning level is marked as legally effective and still the reminder letter is chosen. You can change the selection of the Form Template.

1. Go to the Application and User Management Work Center.
2. Go to the Form Template Selection view.
3. Show Rules For: Dunning Letter.
4. We can see that Form Template : Reminder letter is on the top, followed by the Dunning Letter for Dunning Level 1&2.
5. Change the sequence and move the Reminder Letter down under Dunning Letter 1&2.
6. Afterwards go back to the relevant Dunning Proposal and the correct Dunning Letter Template is shown in the Preview.

Dunning Run, Reminder letters are generating instead of dunning letters, Dunning strategy, Dunning level 1 , KBA , SRD-FIN-ACR , Receivables , Problem