3572308 - Email Campaign Not Being Sent to Candidates - Recruiting Marketing

Email Campaigns are not being sent to candidates.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Recruiting Marketing

1. In the instance, go to Recruiting > Marketing
2. Create an Email Campaign
3. Send to the candidates
4. The Candidates are not receiving the e-mail notification

Possible causes:

• The Marketing Consent is not flagged by the candidate.
• The "Use CRM" feature is disabled under Career Site Builder > Settings > Site Configuration > Site Information tab.

Marketing Consent not flagged

You can confirm if the Marketing Consent is not flagged by the candidate by accessing their Candidate Profile.

The Marketing Consent can be flagged by the candidate when accessing their Candidate Profile > Search Options and Privacy:

"Use CRM" feature is disabled in Career Site Builder (CSB)

1. In CSB, go to Settings > Site Configuration > Site Information tab
2. Check the option "Use CRM"
3. Save

SAP SuccessFactors, Recruiting, Campaign Emails, Not Sent, CRM, Enable, Career Site Builder, Settings, Site Configuration, Site Information. , KBA , LOD-SF-RMK-CRM , Data Capture Form, Email Layout, Email Campaign , Problem