3572342 - Reminder Email to Approver for In-Approval Time Booking Missing Task or Project Details

The enhancement of the Reminder Email to the Approver for In-Approval Time Booking is not displaying complete details as expected. The email generated contains only generic content, not the extended information like task type, booking time and date, project task, leave request, service and sales order details as mentioned in the feature update.

SAP Business ByDesign

1. Go to Home workcenter
2. Navigate to Self Service view
3. Proceed to New Leave Request
4. Select Type: Vacation and enter the Date
5. Select Save and Close
6. Navigate to Common Tasks workcenter
7. Go to Reminder for Time Approvals view
8. Select the Run ID
9. Select Schedule Reminder
10. Observe that the job is successful
11. Now verify the approver inbox and notice that the email does not contain the task/project details

The "Encryption and Signatures for E-Mails" is not scoped in the Business Configuration.

Scenario 1: To include extended information such as task type, booking time and date, project task, leave request, and service and sales order details in the email, follow the below steps to scope the relevant question: 

1. Go to Business Configuration workcenter
2. Select Implementation projects
3. Select First implementation
4. Edit project scope
5. Select Next until Questions
6. Navigate to Built-in Service and Support
7. Proceed to System Management
8. Go to Security
9. Select the check box of "Do you want to use encryption and signatures for e-mails?"
10. Select Next
11. Accept Preselected Answers
12. Select Finish

Sample view of the e-mail after scoping the above question:

Dear Sir or Madam,

You have pending approval tasks. Review and approve or reject your tasks.
Task details are :-

Sender Name: ABC
Project Name: DEF
Project Task: MNO
Task Type: Regular Hours
Booking Time: 7 hrs 0 min
Booking Date: DD/MM/YYYY

This email were generated automatically. Please do not reply to this email.

Yours sincerely,
Administrator

Scenario 2:  If encryption and signatures for emails are not scoped, a generic email will be sent to the approvers as shown below: 

Dear Sir or Madam,

You have pending approval tasks. Review and approve or reject your tasks.

This email was generated automatically. Please do not reply to this email.

Yours sincerely,

Administrator

What's New in SAP Business ByDesign | SAP Help Portal

Reminder Email, Approver, In-Approval Time Booking, Generic content, Extended information, Encryption and Signatures for E-Mails, Business configuration, Project task, Leave request, Sales order , KBA , SRD-HR-TLM , Time and Labour Management , Problem