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3572473 - The CMS has terminated unexpectedly with exit code 1 when performing BO upgrade

Symptom

  • Below error is encountered during the BO 4.3 upgrade:
    ERROR: Could not establish a connection with any CMS.*_*#*
    ERROR: An unexpected internal error occurred. The CMS has terminated unexpectedly with exit code 1. (FWM 23025)
    *#*_*|ERROR: An unexpected internal error occurred. The CMS has terminated unexpectedly with exit code 1. (FWM 23025)|ERROR: An unexpected internal error occurred. The CMS has terminated unexpectedly with exit code 1. (FWM 23025)*_*#*
    14:32:47.741 ERROR: Could not reach CMS '<host>:6400'.
     
  • In Windows Event Viewer, the log displays that the user who executed BO upgrade was failed to access CMS DB folder.


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Environment

  • SAP BusinessObjects Business Intelligence platform 4.3 SP4
  • Windows

Product

SAP BusinessObjects Business Intelligence platform 4.3

Keywords

BO 4.3, Upgrade, Windows AD, CMS DB, Access , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem

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