3572514 - How to Extend The Standard Integration Content - SAP Service Cloud V2 Integration With SAP S4HANA Utilities

You want to extend the standard integration content provided by SAP and add extension fields to the standard replication process. 

SAP Service Cloud V2 Integration With SAP S4HANA Utilities

1. In C4C Utilities V2, we do not have extenstion_data structure as in V1 because the technical design in V2 is different
2. As a first step, for field extensions please use ABAP 'APPEND STRUCTURE' concept and enhance the function modules IMPORTING/EXPORTING structures.  
3. Then using S4 HANA Enhancement Framework ( Explicit Enhancement / Implicit Enhancements ), you need to implement the enhancements.
4. Once you add the extension fields in S4 via append structure, the fields will be available in the S4 payload
5. Then add the same extension fields in V2 using the Extensibility Administration
6. Now in SAP Cloud Integration Iflows, SAP provided custom exits which can be used to map these custom fields using groovy script.

Sample script and detailed steps are mentioned in the product documentation. 

"extend utilities integration" ; "how to add custom fields to utilities integration with service cloud v2" , KBA , CEC-CRM-INT , Integration for SAP Sales/Service Cloud , Problem

SAP Sales Cloud and SAP Service Cloud Version 2 1.0