SAP Knowledge Base Article - Public

3572858 - Complete your E-Signature Card - Candidate completes e signature but the task is still showing as pending in home page

Symptom

The Complete e-Signature task card continues to appear for the new hire even after completing the Document Flow step.

E-Signature is completed, but Complete your E-Signature card is still visible in home page.

Environment

SAP SUCCESSFACOTRS ONBOARDING

Reproducing the Issue

  1. Log into customer instance as candidate
  2. Go to Home Page
  3. "Complete your E-Signature" card is still visible even after completing the document signature.

Cause

code defect

Resolution

This a code defect with 2411 with custom configuration with final review step.

Keywords

OBX, Complete your E-Signature, final review step , KBA , LOD-SF-OBX-DC , Personal Data Collection , Problem

Product

SAP SuccessFactors Onboarding all versions