SAP Knowledge Base Article - Public

3572909 - C4C Mobile App – Login With Location Is Mandatory

Symptom

There is a business requirement to access the C4C system via Mobile app with the Location option as a Mandatory condition.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Download the latest version of the C4C App.
  2. After the Login is expected to have an option to access the system with Location "ON".
  3. If the location is not available it is not possible to access the C4C system App.

Cause

After the login authentication, the mobile app will request for permission to access the user’s location.
The end user can choose to decline this and certain features of the App which require location permission, hence the location option will not work as desired.

The C4C system does not offer an option to turn the location mandatory in the login access.

Resolution

The location option cannot be maintained as mandatory. This is the expected system behavior.

Keywords

Login; Mobile; Location; App; Mandatory;  , KBA , AP-RC-MOB-OFL-RT , Offline Runtime , Problem

Product

SAP Cloud for Customer core applications 2502