SAP Knowledge Base Article - Public

3572919 - When Changing Move-In Date the Error “Move-In Not Possible: Do Not Specify Installation More Than Once” Appears

Symptom

While doing change move-in date process, the error "Move-in not possible: Do not specify installation more than once" is raised.

Environment

  • SAP Cloud for Customer
  • Utilities integration with Cloud for Customer

Reproducing the Issue

  1. Go to the Utilities work center.
  2. Go to the Premises work center view.
  3. Open the Premise ID 123456 (where 123456 means any Premise ID).
  4. Select the contract 987 (where 987 means any contract ID) from customer overview table in overview screen.
  5. Click On Change Move-In.
  6. Try to change the Move-In Date which is standard field and see the response.

The error "Move-in not possible: Do not specify installation more than once" is raised.

Resolution

In order to resolve the issue, please do he following:

  1. Please implement SAP Note 3396170 - Premise detail view does not display the Move-In and Move-Out details.
  2. Delete ISU_C4C_PREMISE_TI and re-add it.
  3. Run the report WS_MANUAL_WEBI_AFTER_IMPORT > ISU_C4C_PREMISE_TI.

 

If virtual interface error appears, you may:

  1. SoaManager > Delete and recreate service
  2. On implementing there was an issue with the service definition and it needed to be regenerated:
    1. Navigate to t-code SE80.
    2. Select package ISU_C4C_PROXY --> Enterprise Service --> Service Definition.
    3. Choose ISU_C4C_PREMISE_TI.
    4. Conduct a consistency check.
    5. After that, adjust the service and activate.

 

Also, please find the steps to recreate the service definition:

 

Steps to create new web service definition (1st delete the web service definition ISU_C4C_PREMISE_TI via t-code SPROXY_START)

  1. Go to SE37->Enter ISU_C4C_PREMISE_TI and click on Display.
  2. Go to Tab Utilities->More Utilities ->Create Web service->Create Function Module
    • Step 1: Enter service definition and description details.
    • Step 2: Enable the Map Name
    • Step 3: Enter SOAP Appl and Profile as Authentication with certificates and Transport Guarantee
  3. Pass the Transport details.
  4. Click on Finish

    Keywords

    Move-In Not Possible, Specify, Installation, More Than Once, Move-In, Do Not Specify Installation More Than Once, C4C, Cloud for Customer, Premises, Premise, Contract, Utilities, ISU, Move-In Date, Move-In. , KBA , LOD-CRM-IND-UTL , Utilities , How To

    Product

    SAP Cloud for Customer core applications all versions