3572944 - Custom Field Not Updated After Replication

The incoming message has the status "success", but the change for the Custom field is not stored or updated in the customer record.

• SAP Sales Cloud Version 2
• SAP Sales and Service Cloud Version 2

The "extensions" section in the integration payload does not support arrays for custom fields. Instead, custom fields must be sent as an object ({}). If sent as an array ([]), the system does not process the data correctly, resulting in the update failure. 

Update the payload structure by ensuring the "extensions" section uses an object format for custom fields, rather than an array.

• Incorrect format (array): "extensions": [{"customField": "value"}]
• Correct format (object): "extensions": {"customField": "value"}

Custom field, Extension field, Not updated, Account, Payload, Success, Integration, Replication, Sales Cloud Version 2 , KBA , CEC-CRM-ACC , Account for SAP Sales/Service Cloud , CEC-CRM-CZM-EXT , Extensibility for SAP Sales/Service Cloud , How To