Symptom
Whenever a new owner is updated or removed from the S4 Hana ISU premise, the data is not replicated to C4C via outbound IDOC.
Environment
- SAP Cloud For Customer
- SAP S/4HANA
Cause
The Event Type Linkage is not configured for the owner object (ISUPROP).
Resolution
Go to transaction SWE2.
Configure a new event linkage for Events ('Created', 'Changed', 'Cancelled') under ISUPROP object as following and saved it:
- In the Object Type field, enter ISUPROP.
- In the Event field, enter CREATED (repeat the same steps for CHANGED and CANCELLED)
- Select Receiver Call as Method and enter:
Class Name: CL_ISU_C4C_SWER_TECH_OBJ_DELT
Interface Name: BI_EVENT_HANDLER_STATIC
Method Name: ON_EVENT
Select the Linkage Activated checkbox.
Keywords
ISUPROP, Owner Allocation, C4C Premise, SWE2 , KBA , IS-U-CS-C4C , Integration C4C - S/4HANA IS-U , How To