SAP Knowledge Base Article - Preview

3572998 - Error Establishing FTP Connection in SAP Customer Data Cloud

Symptom

  • An error occurs while trying to establish an FTP connection during the creation of a CSV file from CDC through Data Flow.
  • The error message is "Got error from gigya search worker. message = accounts response returned with error.. cause = null."


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Environment

  • SAP Customer Data Cloud
  • IdentitySync (DataFlow)

Product

SAP Customer Data Cloud all versions

Keywords

FTP , error, gigya search worker, accounts response, dataflow, SAP Customer Data Cloud, CSV file , KBA , CEC-PRO-EXT , Platform Extensibility (IdentitySync, Webhooks, Extensions) , Problem

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