SAP Knowledge Base Article - Public

3573001 - Signature Date in Onboarding Forms Displayed One Day in the Future - Onboarding

Symptom

The signature date in Onboarding forms is displayed as one day in the future. This discrepancy is observed when the candidate completes the signature step for the onboarding forms. The issue is noticed in both compliance and standard onboarding forms.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Generate onboarding forms for a candidate.
  2. Have the candidate complete the signature step.
  3. Observe the signature date displayed in the forms.

Cause

The signature date discrepancy is due to the difference between server timings and the user's timezone.

Resolution

The E-signature data is retrieved based on server timings, and the date of task completion is determined by the user's timezone. Therefore, the discrepancy in the signature date is expected behavior and does not require any corrective action.

Keywords

SAP SuccessFactors, Onboarding, Signature Date, Future Date, Timezone, Server Timings, E-signature, Task Completion. , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem

Product

SAP SuccessFactors Onboarding all versions