Symptom
- Encounter error when performing BO patching from 4.3 SP3 to 4.3 SP4:
"SETUPENGINE.EXE has stopped working" - Below error is observed in ErrosAndWarning log:
Error: Icon doesn't exist: "Installation Path"\SAP BusinessObjects\setup\icons\InfoView.ico - Below logs are observed in Windows Event Viewer:
Faulting application name: SetupEngine.exe, version: 14.3.4.5181, time stamp: 0x67802a11
Faulting module name: ucrtbase.dll, version: 10.0.14393.7426, time stamp: 0x66f6017a
Exception code: 0xc0000409
Fault offset: 0x00088b2b
Faulting process id: 0x21b4
Faulting application start time: 0x01db788c1fe5dfe0
Faulting application path: C:\Users\b_bidboe\AppData\Local\Temp\RarSFX0\setup.engine\SetupEngine.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: f5211cf2-8c29-450c-9de5-f77e15ec12b0
Faulting package full name:
Faulting package-relative ...(truncated)
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Environment
- SAP BusinessObjects Business Intelligence platform 4.3
- Windows
Product
SAP BusinessObjects Business Intelligence platform 4.3
Keywords
BO 4.3, Upgrade, Setupengine.exe, Event Viewer, ErrorsAndWarning, icons, InfoView.ico , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem
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