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SAP Knowledge Base Article - PreviewSymptom
- Ambassador users are not receiving assigned vouchers despite successful removal from the pool
- Some vouchers show a "pending" status and are not being dispatched to the assigned users
- Voucher delivery issues primarily occur when users attempt to access or use their loyalty rewards
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Environment
SAP Emarsys Customer Engagement
Product
SAP Emarsys 1.0
Keywords
Loyalty, vouchers, redeemed, ambassador users, Loyalty rewards, Voucher assignment , KBA , CEC-EMA-VOU , Voucher management , How To
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