SAP Knowledge Base Article - Public

3573494 - The table refresh for model <sac_model> didn't work properly

Symptom

When add a table in SAC Add-in the following message appears:
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"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental". 

Environment

SAP Analytics Cloud, add-in for Microsoft Office

Reproducing the Issue

1. Open SAC Excel Add-In
2. Sign in to the required tenant
3. Add the SAC model

Cause

Regional Settings on Windows level is different then English (US). Example: German, Italian, French.

Resolution

As a workaround changing the Regional Settings on Windows level to English (US).

However, the development team added the fix to the current validation cycle for the version (2025.05)  that will be released end of next week (19 Feb 2025). 

Keywords

KBA , LOD-ANA-OF-XLA , SAP Analytics Cloud, add-in for Microsoft Office , Problem

Product

SAP Analytics Cloud, add-in for Microsoft Office all versions