SAP Knowledge Base Article - Preview

3573584 - Note that has been formatted via the Kendo tool does not show the same attributes under the General Tab Notes List

Symptom

  • When users format notes using the Kendo Editor, including:
    • Images
    • Hyperlinks
    • Text formatting (bold, underline, line breaks, etc.),
  • The formatting disappears after saving.
  • The Notes block in the General Tab only displays plain text without the applied styles.


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Environment

SAP Service Cloud Version 2

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions

Keywords

Kendo Editor, Notes Formatting, Rich Text Not Displayed, SAP Service Cloud V2, SAP Sales Cloud V2, UI Formatting Issue, Hyperlinks Not Visible, Images Not Displayed, Notes, Note, Plain Text, Plain, Text, Formatting, Font Format, Font, Format, , KBA , CEC-CRM-NOT , Notes for SAP Sales/Service Cloud , How To

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