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3573718 - Fails to obtain 1 license when the SySAM service is named "Flexlm Service 1" - SAP PD

Symptom

  • Error is returned when configuring license parameters in PD:

    Using licenses from: C:\ProgramData\PowerDesigner 16\powerdesigner.server.lic
    Failed to obtain 1 license(s) for PD_SHELL feature from license file(s) or server(s).
    No such feature exists. Verify that a license containing the feature name PD_SHELL is available or generate and deploy the license from the SAP Support Portal.
    License feature name: PD_SHELL
    License search path: C:\ProgramData\PowerDesigner 16\powerdesigner.server.lic;
    FlexNet Licensing error:-5,414.   System Error: 11001 "" 

  • The service name is Flexlm Service 1 in the Config Services tab of the lmtools window. 


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Environment

  • SAP PowerDesigner (PD) 16.7
  • Sybase Software Asset Management (SYSAM) 2.4

Product

SAP PowerDesigner 16.7 ; Sybase Software Asset Management 2.4

Keywords

SAP PowerDesigner, SySAM, key, port, firewall, upgrade, update, valid, licence , KBA , BC-SYB-PD , PowerDesigner , BC-SYB-SAM , Sybase Software Asset Management , Problem

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