3574128 - Unable to Upload Attachments Using IBase Service API for SAP Service Cloud V2

• When attempting to upload attachments using the Installed Base Service API in SAP Service Cloud Version 2, administrators discover that the API does not support handling attachments.
• Attachments cannot be added through an API POST or PATCH call.

• SAP Service Cloud Version 2 1.0
• SAP Sales Cloud Version 2 1.0

• In SAP Service Cloud Version 2, each microservice is designed with specific functionalities.
• The Installed Base Service API does not support uploading or managing documents and attachments.
• To handle attachments, follow these steps:
  1. Upload Attachments Using Document Service
     • Use the Document Service API to upload attachments, as it is specifically built for document management.
  2. Reference Attachments in IBase Service
     1. Once the document is uploaded, use the IBase Service API to update or modify the necessary records.
     2. Include a reference to the uploaded document by using its unique ID or link within the record update.
• This approach ensures proper management of attachments while maintaining clear separation between microservice functionalities.

IBase Service API, Attachment Upload, Document Service, SAP Service Cloud V2, API Limitation, Microservice Functionality, Upload Issue, Installed Based , KBA , CEC-CRM-IB , Installed Base for SAP Sales/Service Cloud , Problem