SAP Knowledge Base Article - Preview

3574222 - Information to provide when opening an eDoc Framework Support Case

Symptom

  • This KBA will set out the type of information that should be provided when opening a Support Case for the Document Reporting and Compliance (DRC) or eDocument Framework. 
  • The purpose of this KBA is to streamline the support process and enable SAP to provide a faster solution for the issue being reported. 


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Environment

  • SAP ERP
  • SAP S/4HANA

Product

SAP ERP 6.0 ; SAP S/4HANA 1709 ; SAP S/4HANA 1809 ; SAP S/4HANA 1909 ; SAP S/4HANA 2020 ; SAP S/4HANA 2021 ; SAP S/4HANA 2022 ; SAP S/4HANA 2023

Keywords

Meldung, incident, message, best practice, opening, reporting, DRC , KBA , CA-GTF-CSC-EDO , Electronic Document Processing Framework , Problem

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