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SAP Knowledge Base Article - PreviewSymptom
- When searching for cases using the Individual Customer "defaultExternalCustomerId" in the Case Work Center, results are returned for some customers but not for others.
- In certain instances, searching by a different "defaultExternalCustomerId" does not return any results, even though relevant cases exist.
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Environment
- SAP Service Cloud Version 2 1.0
- SAP Sales Cloud Version 2 1.0
Keywords
Case Search Issue, defaultExternalCustomerId, Individual Customer, Case Work Center, Search Limitations, SAP Service Cloud V2, Supported Search Fields , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem
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