3574292 - "Manage My Team" and "Manage My Data" Quick Actions Not Working in SF App for MS Teams

Users are encountering issues with Quick Actions in Microsoft Teams:

• The Quick Action "Manage My Team" or "Manage my Data" option is either not visible or displays an error message stating "Unable to load data. Please try again" when it is typed.
• When attempting to use the "Manage My Data" quick action, users receive an error message that says "No Quick Actions available at the moment." 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

SAP SuccessFactors HCM Suite

1. Attempt to perform Quick Actions "Manage my Data" or "Manage my Team" from the Teams chat.
2. Observe that the aforementioned error appears.

There are two possible causes here: 

• Cause#1: "Manage my Team" and "Manage my Data" has the dependency that EC Snack should be enabled and configured properly. 
• Cause#2: It is caused by the stored account binding between Teams and SuccessFactors becoming out of sync for the affected users. 

Cause#1: EC Snack should be enabled and configured properly:

1. EC Snack should be configured first. Please check this guide: Configuring an Employee Central Quick Action Template
2. Add Role-Based Permissions (RBP) for the Manager: Employee Center Quick Actions > Change Chosen Name/View Cost enter or other permissions

Note: After completing the steps above, go to Manage My Team> Actions in SuccessFactors, both the "View" and "Change" sections should be displayed. 

Cause#2: Account binding between Teams and SuccessFactors are out of sync for the affected users: 

1. Open the SuccessFactors app inside MS Teams.
2. Type 'disconnect' in the chat and confirm when prompted.
3. After, type 'connect' and complete the sign-in flow.
4. Once done, reopening "Manage My Data" should load normally.

Configuring an Employee Central Quick Action Template

Microsoft Teams, SuccessFactors, integration, Teams chat, "manage my data", "manage my team", action menu, display, permissions, settings, RBP, employee center quick actions, use permission. , KBA , LOD-SF-EAS-WRK , Collaboration and Work Tech , Problem