SAP Knowledge Base Article - Public

3574293 - [Known Error] Error on I-766 Document Number field prevents completion of Section 2 - Onboarding

Symptom

  • An issue arises when attempting to complete Section 2 for a new hire in Onboarding.
  • Error on Document Number "The I-766 card number can be found on either the front or the back of the card. It begins with a 3-letter service center code like "SRC" followed by 10 numbers."

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Complete I-9 section 1 with citizen - "A noncitizen authorized to work" and List A doc=Form I-766
  2. Click Start for Section 2
  3. Select status as Asylee
  4. Select no for receipt document
  5. Select I-766
  6. Select USCIS
  7. Type in the document number as ex: MGL1234567890
  8. Type in the expiration date
  9. Type in the USCIS number

Cause

The system does not accept the Employment Authorization Document (EAD) card number that begins with "MGL" followed by numbers.

Resolution

Resolution:

The issue will be corrected in the 2H 2025 Release. Release dates can be found on SAP SuccessFactors Product Release & Road Map Information.

Workaround:

These are the 3-letter service codes that our system accepts: csc|nsc|tsc|vsc|nbc|psc|eac|lin|msc|src|wac|ysc|ioe followed by 10 digit number.

Please use above EAD card Document Number.

See Also

Keywords

SAP SuccessFactors Onboarding, Section 2, EAD card, MGL, SRC, document number, I-9 form, error message, USCIS, OBX, I-766, OBX-38018 , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

Product

SAP SuccessFactors Onboarding 2411