Symptom
- An issue arises when attempting to complete Section 2 for a new hire in Onboarding.
- Error on Document Number "The I-766 card number can be found on either the front or the back of the card. It begins with a 3-letter service center code like "SRC" followed by 10 numbers."
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Complete I-9 section 1 with citizen - "A noncitizen authorized to work" and List A doc=Form I-766
- Click Start for Section 2
- Select status as Asylee
- Select no for receipt document
- Select I-766
- Select USCIS
- Type in the document number as ex: MGL1234567890
- Type in the expiration date
- Type in the USCIS number
Cause
The system does not accept the Employment Authorization Document (EAD) card number that begins with "MGL" followed by numbers.
Resolution
Resolution:
The issue will be corrected in the 2H 2025 Release. Release dates can be found on SAP SuccessFactors Product Release & Road Map Information.
Workaround:
These are the 3-letter service codes that our system accepts: csc|nsc|tsc|vsc|nbc|psc|eac|lin|msc|src|wac|ysc|ioe followed by 10 digit number.
Please use above EAD card Document Number.
See Also
- U.S. Citizenship and Immigration Services
- SAP SuccessFactors Product Release & Road Map Information
- SAP SuccessFactors Patches Knowledge Base
- KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs
Keywords
SAP SuccessFactors Onboarding, Section 2, EAD card, MGL, SRC, document number, I-9 form, error message, USCIS, OBX, I-766, OBX-38018 , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem