SAP Knowledge Base Article - Public

3574551 - Online Offer email not delivered to the candidate - Recruiting Management

Symptom

Candidate did not receive the Online Offer email notification.

Environment

SAP SuccessFactors Recruiting Management

Cause

The email template has email recipients with the email address 'NoEmail' configured.

Resolution

  1. There are email recipients configured in the email template who have the email address as 'NoEmail'.
  2. The emails are discarded from our postfix email servers.
  3. We have rule in place to discard recipient email id with "noemail" keyword, to avoid any junk emails and performance issues with our email infrastructure.
  4. It is suggested to avoid using any such keywords as test, dummy, noemail, etc in the recipient email id to avoid any email delivery issues.

Keywords

email not received, online offer email, online offer, email status pending, online offer email not received, , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting 2411