SAP Knowledge Base Article - Public

3574576 - E-signature step is not coming for a New Hire Candidate

Symptom

  • On Completing the PDC step the New Hire does not receive an email for e-signature step. 
  • Onboarding dashboard have no additional step after PDC step. 
  • In Manage data the status is stated skipped.

Environment

SAP Success Factor Onboarding 2.0

Reproducing the Issue

  1. Login as Onboardee.
  2. Complete all the Onboarding tasks before E-signature step.
  3. After Completing all the above task E-signature step is locked.

Cause

  • PFS is not working.
  • 'Assign Form' rule is not satisfying the condition.

Resolution

  • Check if PFS is working.
  • Go to Configure Business Rule and check "Assign Form " rule.
  • If the details verified by Rule are not present in candidate profile to validate then it gets skipped.

Keywords

E-signature, Skipped, Onboarding 2.0, New hire. , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem

Product

SAP SuccessFactors HCM Core 2411