Symptom
When saving the Tenant Link between SAC and Datasphere for Seamless Planning feature (Data Storage for Planning), the following error occurs:
"An error occurred and we could not link your tenants. Please try again."
Environment
SAP Analytics Cloud
SAP Datasphere
Reproducing the Issue
- In SAC, go to System → Administration → Tenant Links → Data Storage for Planning;
- Enter Datasphere's URL, and Save;
- Error occurs due to conflicting Trusted Origin in SAP Datasphere Administration page.
Example of Datasphere URL: my-dsp-tenant.us10.hcs.cloud.sap
Some examples of conflicting entries in SAP Datasphere Administration page:
- https://*.us10.hcs.cloud.sap
- https://my-dsp-tenant.us10.hcs.cloud.sap
- https://*.cloud.sap
Cause
This is currently a limitation.
In Datasphere's Trusted Origins, there is a pattern (or URL) that matches with the Datasphere URL used for Tenant Linking causing it to fail.
Resolution
Temporary workaround:
- In SAP Datasphere, go to System → Administration → App Integration → Trusted Origins;
- Review the list and make sure there is no URL pattern matching with the Datasphere URL used for Tenant Linking.
If there is any conflicting entry, then it should be removed before Tenant Linking.
Final fix: There will be a code correction to remove this limitation.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Getting Started with SAP Analytics Cloud
- Need More Help? Contact Support or visit the solution finder today!
Keywords
SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped, sap analyst cloud, optimized, variable, ID, description , KBA , LOD-ANA-ADM-MON , Monitoring and Usage Tracking , DS-SEC-AUTZ , Authorizations (Locks, etc.) , Problem
SAP Knowledge Base Article - Public