SAP Knowledge Base Article - Public

3574577 - Error "An error occurred and we could not link your tenants" occurs in Tenant Link for Seamless Planning

Symptom

When saving the Tenant Link between SAC and Datasphere for Seamless Planning feature (Data Storage for Planning), the following error occurs:

"An error occurred and we could not link your tenants. Please try again."

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Environment

SAP Analytics Cloud

SAP Datasphere

Reproducing the Issue

  1. In SAC, go to System → Administration → Tenant Links → Data Storage for Planning;
  2. Enter Datasphere's URL, and Save;
  3. Error occurs due to conflicting Trusted Origin in SAP Datasphere Administration page.

Example of Datasphere URL: my-dsp-tenant.us10.hcs.cloud.sap

Some examples of conflicting entries in SAP Datasphere Administration page:

  • https://*.us10.hcs.cloud.sap
  • https://my-dsp-tenant.us10.hcs.cloud.sap
  • https://*.cloud.sap 

Cause

This is currently a limitation.
In Datasphere's Trusted Origins, there is a pattern (or URL) that matches with the Datasphere URL used for Tenant Linking causing it to fail.

Resolution

Temporary workaround:

  1. In SAP Datasphere, go to System → Administration → App Integration → Trusted Origins;
  2. Review the list and make sure there is no URL pattern matching with the Datasphere URL used for Tenant Linking.
    If there is any conflicting entry, then it should be removed before Tenant Linking.

Final fix: There will be a code correction to remove this limitation.

Keywords

KBA , LOD-ANA-ADM , SAC Administration , DS-AUT , Authorizations (Locks, etc.) , Problem

Product

SAP Analytics Cloud all versions ; SAP Datasphere all versions