3574668 - Onboarding 1.0 Unable to Download the Documents of candidates from Document Center

• Users are not able to view or download the document of candidates in Document Center. 
• Empty page is loading in Document Center for few of the documents. 
• Unable to open/view the documents which were uploaded in Document Center 

1. Log into customer instance
2. Go to Onboarding >  Document Center
3. Search for Document with the First name and last name , the documents will open blank.

As a workaround :

• Go to the Onboarding > workqueue 
• search the affected candidate and download the PDF file from work queue .

Note : This is impacting only the documents that were uploaded after 14^th Feb in few Data centers. Documents uploaded prior to 14^th Feb is not impacted. 

We are aware of this issue and working on priority to resolve it. We are planning to deploy the patch fix on 25^th Feb 2025 for Preview instance and 28^th Feb 2025 for Prod instance 

Onboarding 1.0, Document center, PTCH-46121 , ONB-35529  , KBA , LOD-SF-OBD-DOC , Document Center, Documents , Known Error