SAP Knowledge Base Article - Preview

3574670 - Failure of Sync Job from Incentive Management to Identity Authentication with error - "Insufficient permissions"

Symptom

  • An attempt to run the Admin or Portal sync job from Incentive Management (IM) to Identity Authentication Service (IAS) resulted in a failure.
  • On the Provisioning logs, The error message - statusCode: 403, Response: {"message":"Insufficient permissions." is noticed.

Sample error  (TenantId instead of ZZZZ) 
https://ZZZZ.app.commissions.cloud.sap/usersvc/admin/services/scim/v2/Users?startIndex=1&count=100with statusCode: 403, Response: {"message":"Insufficient permissions.","guid":"zzzzzzzz-aaaa-1111-a2222-ddc8a8b28ec0","stack":""} 

Disclaimer: "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

SPM Titan Ref Architecture and Migration Incentive Mgmt

Keywords

Admin sync job, IAS, Sync, SPM, Hyperscalers, K8, GCP, Insufficient permissions, Status code 403, Incentive Management, Identity Authentication Service, provisioning job, service account, permissions, roles/groups, sync job failure. , KBA , CEC-SAL-COM-TITAN , SPM Titan Ref Architecture and Migration Incentive Mgmt , CEC-SAL-EA , Embedded Analytics , Known Error

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