SAP Knowledge Base Article - Public

3574721 - Issue with job Benefit Usage Reporting

Symptom

Benefit usage reporting, that should create a record under MDF Object Eligible Employee for Benefits, is failing multiple times when running for a big population.  

Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Run Job Benefit Usage Reporting.
  2. Access the Execution Manager Dashboard.
  3. Check Logs.
  4. Observe that the job takes a longer time
  5. Notice that the job fails if it reaches a certain number records in the summary log

Cause

The performance issue is caused by the rules using multi-level properties, like using this configuration Employment Information.Biographical Information.Dependents. 

Resolution

In order to avoid the issue we recommend using the needed section directly, like Dependents, in the example shared. 

See Also

Keywords

Benefit Usage Reporting, MDF Object Eligible Employee for Benefits, 4500 records, job failure, SAP SuccessFactors HCM Core 2411, Execution Manager Dashboard, summary log, job, failing, big population, lot of users, much users, great population.  , KBA , LOD-SF-EC-GBF , Global Benefits , Known Error

Product

SAP SuccessFactors Employee Central all versions