SAP Knowledge Base Article - Preview

3575338 - The order of the products displayed on the product list page (PLP) random changes with refresh

Symptom

Go to any Product List page (PLP) in the storefront, the product list sorts by "relevance" by default. After the page is refreshed, the order of products displayed on the PLP may change randomly.

Note: This issue usually only occurs when the Solr Replication factor is greater than 1 and is a random issue.

** Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.**


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Environment

  • SAP Commerce
  • SAP Commerce Cloud

Product

SAP Commerce Cloud all versions ; SAP Commerce all versions

Keywords

replication factor, replica, relevance, score, index, pk, inStockFlag, Solr Query Parameters , KBA , CEC-SCC-COM-SRC-SER , Search and Navigation , Problem

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