SAP Knowledge Base Article - Public

3575522 - Inactive Users Visible in Action Search with 'Show inactive user in people search' Disabled

Symptom

Inactive users are appearing in the action search, despite the 'Show inactive user in people search' setting being disabled in the system.

Environment

SAP SuccessFactors HCM Core

Reproducing the Issue

  1. Log into the SAP SuccessFactors instance.
  2. Conduct a search for an inactive user in the action search.
  3. The inactive user is displayed in the search results.

Cause

  • The user is an active external user with a future hire date.
  • This can be confirmed by navigating to data inspector -> entity: Table_USERS_SYSINFO -> Search the user
  • Under users details the field 'valid' will be 'e' which means an active external user

Resolution

To stop external active users from appearing in search you can enable 'Hide External Users from search results.' in 'Company System and Logo Settings'

Keywords

SAP SuccessFactors, Inactive Users, Action Search, Visibility, Data Security, User Search, active external user , KBA , LOD-SF-PLT-SRH , Search , How To

Product

SAP SuccessFactors HCM Core all versions