SAP Knowledge Base Article - Public

3575647 - Meeting Link in Teams Invite Email is not Working and Blank Meeting ID /Passcode - Recruiting Management

Symptom

Candidate receives a confirmation email of a scheduled interview and the meeting link is not working and Meeting ID / Passcode are blank.

 
 
***Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.***

Environment

SAP SuccessFactors Recruiting Management 

Cause

This is potential due to some changes in the azure account using in the Teams integration ( it could be due to License is expired,/Client secret is expired /Account permissions , etc )

Resolution

This happens due to one of the following Azure configuration issues: 

  • Expired license 
  • Expired client secret 
  • Unassigned mailbox

Please reach out to your Azure administrator to address and ensure these configurations are correct. 

If the issue is not resolved after checking your Azure configuration, please contact Product Support

    See Also

    2171560 - How to be notified of new or updated SAP Notes or KBAs.

    Keywords

    Teams, MS Teams, Interview link, link, Microsoft, RCM, recruiting, email, interview, candidate, meeting, ID, not, working, clickable, confirmation, passcode, RCM, Recruiting Management, teams link not clickable, teams link not working, interview link, meeting is blank, passcode is blank, empty, Interview Invite, meeting link not working, meeting link empty, meeting ID empty, passcode empty, office license.  , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

    Product

    SAP SuccessFactors Recruiting all versions

    Attachments

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