Symptom
I-9 section 2 List B issue - if select document as "Government ID Card", the "Expiration Date" field is still mandatory.
This causes candidates who provide an Arizona State ID for identification unable to submit I-9 Section 2 due to Standard Arizona State IDs do not contain an expiration date.
However, as per guide Changes to the U.S. Form I-9 List B Document Expiration Date Field | SAP Help Portal, the Expiration Date field should no longer be mandatory for Government ID Card.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Open I-9 Section 2 task
- Select List B document as "Government ID Card"
- The "Expiration Date" field is still mandatory
Cause
Known issue.
Resolution
Permanent fix:
- This issue is currently planned to be corrected in the 1H 2025 (b2505) Release
- Release dates can be found on SAP SuccessFactors Product Release & Road Map Information
Workaround:
An Arizona State ID doesn't have a TYPICAL expiration date, but Arizona state (AZ) require IDs be renewed AT MOST every 12 years to update the photograph. Customer can use an expiration date that's 12 years in the future as workaround.
Keywords
SAP, SuccessFactors, Onboarding, I-9 section 2, Government ID Card, Expiration Date, OBX-37417 , KBA , LOD-SF-OBX-I9 , i9 Compliance Form , Known Error