3575941 - Application Error "Checklist Template is mandatory for Checklist Instance ABC"

An error occurs when try to replicate checklist from FSM to C4C  in the form of "Checklist Template is mandatory for Checklist Instance ABC" (ABC represents for the instance ID)

SAP Cloud for Customer

1. Replicate checklist from FSM to C4C.
2. Check Web service monitoring in C4C tenant.
3. Observe the error "Checklist Template is mandatory for Checklist Instance ABC"

This issue is occurring primarily as the corresponding template confirmation ( to FSM per example ) has not been successful. If the template is successfully replicated to C4C, along with a successful confirmation to FSM, then this issue will not occur.

Please check your Iflow and Integration logs between C4C and FSM to validate the details on why FSM is not confirming the request.

The following FSM Help Document might also be useful:

https://help.sap.com/docs/SAP_FIELD_SERVICE_MANAGEMENT/fsm_admin/create-checklist-instance.html

FSM, C4C, Checklist Instance, Application Error, Replication, Template, Iflow. , KBA , LOD-CRM-SRP-CSI , Integration of service ticket with Core systems , Problem