SAP Knowledge Base Article - Public

3576057 - Cross entities onSave rules are not supported for Personal Data Collection - Onboarding

Symptom

Cross entities onSave rules are not working as expected during Personal Data Collection, same rules are working in EC.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. There is a cross-entity rule saved in Manage Business Config > globalInfo
  2. Rule checks if National ID is provided, based on globalInfo
  3. Onbordee starts Personal Data Collection
  4. Onbordee provides National ID
  5. Error message is triggered when it should not

Resolution

Cross portlets rules trigger in MSS UI (Take Action) and History, however they do not trigger during Personal Data Collection; This configuration is currently not supported.

See Also

KBA 2437420 - Which Portlets Support Cross Portlet Business Rules

Keywords

onSave rule, cross entity rule, cross-portlet rule, onSave rule not working, rule in PDC , KBA , LOD-SF-OBX-PDC , Personal Data Collection , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem

Product

SAP SuccessFactors Onboarding